Once an order has been submitted, please allow up to 48 hours for it to be processed and shipped (generally orders will ship out sooner than this). All orders are shipped from the Vent X Case Distribution Center in the state of Florida via USPS. No orders are processed or shipped on Sundays.
Vent X Case is dedicated to bringing you, our customer, the latest design in durable, sleek and trendy phone cases and accessories. Your Vent X Case products are covered by a full 30-Day Satisfaction Guarantee policy. All Vent X Case products purchased from Vent X Case may be returned within 30 days of purchase, as described below, to ensure that customer satisfaction is made on every purchase.
We will accept returns within 30 days of the original purchase only if the product was purchased directly from Vent X Case.
Credits will be issued in the form of a refund to the Credit Card used for the original purchase. Refunds are for product only, as shipping charges are non-refundable.
Please contact Customer Service toll free 954-667-9568 or use the form below to obtain a Return Merchandise Authorization number (RMA).
You will be asked to provide your original order number, so please have this information readily available. You will also be asked the reason for your return (this information will be used for our records).
You will receive your Return Merchandise Authorization via e-mail which will include your RMA# as well as instructions for the return. Vent X Case is not responsible for return shipping charges.
Please allow up to 15 business days after receipt of your return for your credit to be issued. You will receive an e-mail confirmation of the credit once it has been issued.